This page describes the processing of personal data when you use the services accessible through the website www.vecorobotics.com. Here you can understand:
- Who processes your data and for what purpose
- How your data is processed
- Who your data will be communicated to
- What your rights are and how you can exercise them
Who processes your data Data Controller: Veco s.r.l. Contact details: email@example.com Data Protection Officer: Veco s.r.l.
Purpose of data processing This section describes the purposes for which we process your personal data, along with a description of the legal bases that make this processing lawful. Please note that personal data refers to any information relating to you.
Purchases and customer service [legal basis: contract, legal obligation] Information and quote requests: Through the website, you can obtain information and quotes, for which we process some personal data obtained through online forms, such as name, contact details, and any communication (including email). This data is necessary to respond to the requests received, based on the pre-contractual measures requested by the user.
Customer support: We process certain personal data of customers, such as registration data or purchased products, through our customer service to resolve technical issues. This data is processed based on the contract concluded between Veco s.r.l. and the customer to address the technical issues encountered.
Tax benefits: In case of requests for tax benefits, the required data will be processed to verify the right to obtain them, such as building permits, self-certifications, and identity documents. In the case of tax benefits for disabled individuals (Law 104/1992), data relating to the health conditions of the individual concerned will be processed, based on the relevant public interest in protecting disabilities and the customer’s request.
Tax and regulatory compliance: Customer’s personal data is also processed to ensure compliance with any regulatory obligations within the framework of the sales contract and any related activities.
Communications and newsletters [legal basis: legitimate interest, consent] Newsletter: Registered customers on www.vecorobotics.com receive periodic updates on the world of Veco Robotics regarding our products and services. It is possible to oppose the receipt of these communications and unsubscribe at any time. Through the website www.vecorobotics.com, users can independently subscribe to our newsletter. In this case, the data (email address) will be processed exclusively with the user’s consent, which can be revoked at any time.
Promotional communications: With the user’s consent, we process certain contact data (email, phone number) to send periodic promotional communications about our products. Consent is voluntary and can be revoked at any time.
How your data is processed This section describes how your data is processed, including the categories of individuals who have access to or receive your data and the retention criteria.
Recipients: Some personal data is accessible to individuals who contribute to the provision of services necessary for the functioning of the website, such as:
ServerPlan (hosting) Aruba (hosting) Sendinblue (Mail) Mailchimp (Mail) Couriers and shipping companies Additionally, certain data may be disclosed to public entities and authorities in compliance with legal obligations or to fulfill specific requests from the judicial authority. The data processed by Veco s.r.l. is accessible to authorized employees in the course of their duties.
Data retention Data related to product purchases on the website will be retained for 10 years from the date of purchase in compliance with the statutory limitation periods. Contact data related to promotional communications and newsletters will be retained in marketing lists until the consent is revoked by the data subject. In general, all data will be retained for the time necessary to respond to customer requests or to fulfill the contract of sale and shipment of purchased products.
Your rights The European data protection law (“GDPR”) grants a series of rights that you can exercise to have control over your data. To exercise your rights, you can write to firstname.lastname@example.org.
We are obliged to respond to you within 30 days from the receipt of the request, and we will strive to be as fast as possible!
Right of access: You have the right to obtain information regarding the processing of personal data concerning you, access to such data, and obtain a copy of it, even through commonly used electronic means. We commit to provide you with a report of the data we have in our possession, such as your personal information, contact details, or requests received through contact forms or email.
Right of rectification: You have the right to obtain the updating, integration, or rectification of your data. If you believe that your data is in any way incorrect or outdated, please contact us – we will do our best to resolve the matter.
Right to data portability: If you wish, you can request the portability of your data processed in relation to the execution of the contract or based on your consent.
Right to erasure: If you are interested, you have the right to request the erasure of your data. We want to give you control over your data. In some cases, you can directly request deletion, and we will proceed as quickly as possible. However, please note that not all data can be deleted upon request because they may be necessary to fulfill legal obligations or are still in use.
Right to restriction and objection: You have the right to request the restriction of processing or to object, in whole or in part, to the processing of personal data concerning you, even for marketing purposes. When you request the restriction of processing, we are obliged to suspend any further processing activities of your data for a specified period. When you decide to object to the processing, you can unilaterally choose to waive certain types of data processing, for example, by disabling analytical cookies.
Right to lodge a complaint: If you believe that one or more processing activities carried out by us may be in violation of the regulations or that your rights have not been protected, you can file a complaint with the Supervisory Authority.
What is a cookie and what is it used for?
A cookie is a small file that is sent to the browser and saved on the user’s device when accessing and using the website www.vecorobotics.com (hereinafter referred to as the “Site”) and its third-level domains. Cookies enable the efficient operation of the Site and improve its performance by collecting and analyzing aggregated information, allowing the Site manager to understand how to improve the structure of the Site and its sections. Additionally, cookies can collect information for statistical purposes, mainly to personalize the user’s browsing experience by remembering their preferences (such as language, currency, etc.). What cookies do we use?
Technical cookies can be divided into navigation or session cookies, which ensure the normal navigation and use of the Site (for example, by coordinating the modules that make up the Site’s pages or correlating the pages visited within the same work session), and analytics cookies, which are considered technical cookies only if used for the optimization of the Site directly by the Site manager (so-called first-party analytical cookies). These cookies can collect aggregated information about the number of users and how they visit the Site (for example, to generate statistics on the most visited pages, collect aggregated visit data by operating system or browser, etc.). The use of session cookies is strictly limited to the transmission of session identifiers (consisting of randomly generated numbers by the server) and software usage data necessary to enable secure and efficient exploration of the site. Session variables (i.e., cookies) can prevent the use of potentially harmful computer techniques for the confidentiality of user navigation and do not allow the acquisition of personally identifiable user data. Session cookies are not stored persistently on the user’s device but are locally recorded for periods of time determined based on session variables (whose values stored on the device’s hard drive can still be deleted). It is also possible to disable cookies by following the instructions provided by the main browsers.
Third-party cookies are set by a website other than the one the user is visiting and reside on servers different from the visited site’s server (e.g., Google, Criteo, Doubleclick, Googleads.g.doubleclick, Facebook, Googleadservices). Therefore, the use of data collected by these external operators through cookies is subject to their respective privacy policies.
- Google Ads
- Meta (Facebook – Instagram – WhatsApp)
Remarketing and behavioral targeting
- AdWords Remarketing (Google Inc.)
- Remarketing with Google Analytics for display advertising (Google Inc.)
- Facebook Remarketing (Facebook, Inc.)
- Google Analytics (Google Inc.)
- Google Analytics with anonymized IP (Google Inc.)
Additionally, there are cookies for:
- Tag management
- Google Tag Manager (Google LLC)
Interaction with social networks and external platforms
- Facebook Like button and social widgets (Facebook, Inc.)
- Twitter Tweet button and social widgets (Twitter, Inc.)
- Google+ +1 button and social widgets (Google Inc.)
- Pinterest “Pin it” button and social widgets (Pinterest)
- Linkedin social button and widgets (LinkedIn Corporation)
The website www.vecorobotics.com uses so-called “profiling” cookies through the Google Tag Manager service, aimed at creating user profiles and used to send advertising messages in line with the user’s preferences expressed during online browsing.